This Privacy Policy explains how XGC LLP trading as RYZCOM (“RYZCOM”, “we”, “us” or “our”) collects, uses, discloses and protects personal data when you use our website, platform and related services (collectively, the “Service”), and describes the rights available to individuals under applicable data protection laws.
This Privacy Policy should be read together with our Terms of Service. Capitalised terms not defined here have the meaning given in the Terms of Service.
The Service is operated by XGC LLP, a limited liability partnership registered in England and Wales (registration number OC457401) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
For certain types of personal data, RYZCOM acts as an independent data controller (for example, when we process billing, account, website and marketing data for our own business purposes). When we process personal data in Customer conversations and workspaces, we generally act as a data processor (or service provider) on behalf of our Customer, who is the data controller.
This Privacy Policy describes our activities as a controller. When we act as a processor, we process personal data in accordance with our agreements with Customers and their own privacy policies.
This Privacy Policy applies to personal data that we process when you:
If you engage with a Customer through the Service (for example, as an end-customer of one of our Customers), the Customer’s privacy policy will govern how your personal data is used by that Customer. RYZCOM is not responsible for the privacy practices of our Customers or other third parties.
We may collect the following types of personal data directly from you:
When you use the Service, we automatically collect certain technical and usage information, which may include:
Through the Service, Customers may upload or generate Customer Data, which can include personal data of their own customers, employees or other individuals (for example, messages, contact details, ticket information or conversation history). In these cases:
We may receive personal data from third parties, such as:
We use personal data to:
We process personal data to:
We may use personal data to:
We may process personal data as necessary to comply with legal obligations, enforce our rights, respond to lawful requests from authorities, or protect our legitimate interests (for example, in connection with the establishment, exercise or defence of legal claims).
If you are located in the United Kingdom or the European Economic Area, we process your personal data on the following legal bases:
We may share personal data with carefully selected third-party service providers who help us operate, secure and support the Service, such as:
These service providers may access personal data only to the extent necessary to perform their services for us and are bound by contractual obligations to protect personal data.
If you use the Service under a Customer account, certain personal data may be visible to other users within the same workspace or organisation (for example, your name, role, profile and activity within the workspace). Workspace administrators may access and manage information associated with your account.
If you choose to connect the Service with Third-Party Platforms (such as messaging apps, email providers or CRMs), we may share personal data with those platforms as necessary to enable the integration. Those platforms are governed by their own terms and privacy policies.
We may share or transfer personal data in connection with a merger, acquisition, reorganisation, sale of assets or similar corporate transaction. In such cases, we will take reasonable steps to ensure that the recipient honours this Privacy Policy or provides substantially similar protections.
We may disclose personal data if we believe in good faith that such disclosure is reasonably necessary to:
We do not sell personal data in the sense of applicable data protection laws. We also do not share personal data with third parties for their own independent marketing purposes without your consent.
RYZCOM is based in the United Kingdom, and some of our service providers or infrastructure may be located in other countries. As a result, personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.
Where required by law, we implement appropriate safeguards for such transfers, such as standard contractual clauses approved by relevant authorities, and we take steps to ensure that your personal data remains protected in accordance with this Privacy Policy.
We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting or legal reasons).
In general:
We implement technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or destruction. These measures include access controls, encryption in transit where appropriate, secure development practices and regular monitoring of our systems.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal data, we cannot guarantee absolute security.
Depending on your location and subject to applicable law, you may have certain rights in relation to your personal data, including:
To exercise your rights, please contact us using the details in Section 15. We may need to verify your identity before responding to your request. If we process your personal data on behalf of a Customer, we may redirect your request to that Customer.
You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO).
We may send you marketing communications about our products, features or events if you have signed up to receive them, or if you are a Customer or user and we are permitted to do so by law.
You can opt out of marketing communications at any time by:
Even if you opt out of marketing communications, we may still send you transactional or service-related messages where necessary.
We use cookies and similar technologies on our websites and within the Service to enable core functionality, remember your preferences, analyse usage and improve our services.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can manage your cookie preferences through your browser settings or via any cookie management tool we provide.
The Service is intended for business users and is not directed to children. We do not knowingly collect personal data from children under 16 (or a lower age as permitted by local law) without appropriate consent. If you believe that a child has provided us with personal data in violation of this Privacy Policy, please contact us and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will take reasonable steps to notify you (for example, by email or through the Service) and update the “Effective date” at the top of this document.
Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you should stop using the Service.
If you have any questions, concerns or requests regarding this Privacy Policy or our processing of personal data, please contact us:
Email:
contact@ryzcom.com
Post: XGC LLP, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,
United Kingdom.
This Privacy Policy is provided for general information purposes only and does not constitute legal advice. You should seek independent legal advice to ensure that your use of the Service and your implementation of this policy complies with all applicable laws.
